Patientenbefragung

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Zentrum für Kinder- & Jugendmedizin - Rev.2024

1Questions regarding medical treatment:

1.1 Would you like to take part in our patient survey?

Yes Frage 1.1 Would you like to take part in our patient survey?

No Frage 1.1 Would you like to take part in our patient survey?

1.2 Which ward was your child mainly assigned to?

K1 Frage 1.2 Which ward was your child mainly assigned to?

K2 Frage 1.2 Which ward was your child mainly assigned to?

K3 Frage 1.2 Which ward was your child mainly assigned to?

K4 Frage 1.2 Which ward was your child mainly assigned to?

K4F Frage 1.2 Which ward was your child mainly assigned to?

K5 Frage 1.2 Which ward was your child mainly assigned to?

K6 Frage 1.2 Which ward was your child mainly assigned to?

K7 Frage 1.2 Which ward was your child mainly assigned to?

PZ Frage 1.2 Which ward was your child mainly assigned to?

KMT3 Frage 1.2 Which ward was your child mainly assigned to?

1.3 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

Yes, very much so

1 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable Yes, very much so

2 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

3 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

4 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

5 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

6 von 6 Were your wishes and concerns taken into account in the medical treatment of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable Not at all

Not at all

1.4 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

Very good

1 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability Very good

2 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

3 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

4 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

5 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

6 von 6 How would you rate the conduct of the hospital’s physicians towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability Very bad

Very bad

1.5 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question

Yes, very much so

1 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question Yes, very much so

2 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question

3 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question

4 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question

5 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question

6 von 6 Did the hospital’s physicians provide you with adequate information overall? Examples: Information on treatment risks, medication, the illness in question Not at all

Not at all

1.6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods

Very good

1 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods Very good

2 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods

3 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods

4 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods

5 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods

6 von 6 How would you rate the hospital’s quality of medical care? Examples: professional competence of attending physicians, modern treatment methods Very bad

Very bad

2Questions regarding nursing care:

2.1 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

Yes, very much so

1 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable Yes, very much so

2 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

3 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

4 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

5 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable

6 von 6 Were your wishes and concerns taken into account in the nursing staff’s care of your child? Examples: Involvement, right to have a say, inclusion of family members, if applicable Not at all

Not at all

2.2 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

Very good

1 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability Very good

2 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

3 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

4 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

5 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability

6 von 6 How would you rate the conduct of the hospital’s nursing staff towards your child and yourself? Examples: Friendliness, respectful conduct, addressing worries, approachability Very bad

Very bad

2.3 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine

Yes, very so much

1 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine Yes, very so much

2 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine

3 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine

4 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine

5 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine

6 von 6 Did the hospital’s nursing staff provide you with adequate information overall? Examples: Dealing with the illness, examinations, daily routine Not at all

Not at all

2.4 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support

Very good

1 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support Very good

2 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support

3 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support

4 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support

5 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support

6 von 6 How would you rate the quality of the nursing care that this hospital provided to your child? Examples: professional competence of nursing staff, state-of-the-art care, instruction and support Very bad

Very bad

3Further questions regarding your hospital stay:

3.1 Did you often have to wait with your child during the hospital stay?

No, never

1 von 6 Did you often have to wait with your child during the hospital stay? No, never

2 von 6 Did you often have to wait with your child during the hospital stay?

3 von 6 Did you often have to wait with your child during the hospital stay?

4 von 6 Did you often have to wait with your child during the hospital stay?

5 von 6 Did you often have to wait with your child during the hospital stay?

6 von 6 Did you often have to wait with your child during the hospital stay? Yes, always

Yes, always

3.2 Did your child’s hospital admission proceed quickly and smoothly?

Yes, very much so

1 von 6 Did your child’s hospital admission proceed quickly and smoothly? Yes, very much so

2 von 6 Did your child’s hospital admission proceed quickly and smoothly?

3 von 6 Did your child’s hospital admission proceed quickly and smoothly?

4 von 6 Did your child’s hospital admission proceed quickly and smoothly?

5 von 6 Did your child’s hospital admission proceed quickly and smoothly?

6 von 6 Did your child’s hospital admission proceed quickly and smoothly? Not at all

Not at all

3.3 How would you rate cleanliness and hygiene in this hospital?

Very good

1 von 6 How would you rate cleanliness and hygiene in this hospital? Very good

2 von 6 How would you rate cleanliness and hygiene in this hospital?

3 von 6 How would you rate cleanliness and hygiene in this hospital?

4 von 6 How would you rate cleanliness and hygiene in this hospital?

5 von 6 How would you rate cleanliness and hygiene in this hospital?

6 von 6 How would you rate cleanliness and hygiene in this hospital? Very bad

Very bad

3.4 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital?

Very good

1 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital? Very good

2 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital?

3 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital?

4 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital?

5 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital?

6 von 6 How well was your child’s discharge from hospital and, if applicable, follow-up care organised by the hospital? Very bad

Very bad

3.5 Would you recommend this hospital to your friends and family?

Without reservation

1 von 6 Would you recommend this hospital to your friends and family? Without reservation

2 von 6 Would you recommend this hospital to your friends and family?

3 von 6 Would you recommend this hospital to your friends and family?

4 von 6 Would you recommend this hospital to your friends and family?

5 von 6 Would you recommend this hospital to your friends and family?

6 von 6 Would you recommend this hospital to your friends and family? Not at all

Not at all

4Personal details:

4.1 How would you rate your child’s current state of health?

Very good

1 von 6 How would you rate your child’s current state of health? Very good

2 von 6 How would you rate your child’s current state of health?

3 von 6 How would you rate your child’s current state of health?

4 von 6 How would you rate your child’s current state of health?

5 von 6 How would you rate your child’s current state of health?

6 von 6 How would you rate your child’s current state of health? Very bad

Very bad

4.2 What year was your child born?

Frage 4.2 What year was your child born?

4.3 Is your child regularly treated at our clinic?

Yes Frage 4.3 Is your child regularly treated at our clinic?

No Frage 4.3 Is your child regularly treated at our clinic?

4.4 Was the inpatient admission planned or unplanned?

Planned Frage 4.4 Was the inpatient admission planned or unplanned?

Unplanned Frage 4.4 Was the inpatient admission planned or unplanned?

4.5 If you could improve something in the hospital, what would it be? (Optional) (Please refrain from giving information that allows conclusions to be drawn about your identity)

Your data will be processed anonymously and treated as strictly confidential.
Thank you for participating!